Posted on: 30 July 2010 |
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Never mind the extraordinary guest requests, often it's the simplest ones that are the hardest to fulfill, says Yeoh Siew Hoon.
I don’t think I am a difficult customer – although some people might disagree – but after reading an article – Guest Requests Getting Outrageous at Hotels – on the kind of requests other people make at hotels, I think I am a positively easy guest.
The report, which was based on a concierge report from Fairmont Hotels, said that people had requested anything from late-night handcuffs to roasted tarantulas and incubators for ostrich eggs.
Man, I wished I led such an exciting life. My requests have always been simple.
During my "get fit" phase, I used to ask for weights at every hotel I stayed at. At the then-Hilton Jakarta, I was told I could have the dumb-bells but I’d have to pay a hefty deposit.
Apparently, some people actually steal these heavyweights so they have to protect themselves against heavy losses – okay, enough of the weighty jokes already. Possibly these were the days before low cost airlines and you could lug as much baggage as you liked onto flights.
I wasn’t that dumb so I passed.
At Kowloon Shangri-La, I called housekeeping and asked for the same objects in question. They brought me a weighing machine. I told them I’d need that after they brought me the weights – to make light of the awkward situation.
At a very small, highly budget hotel on the Lake Geneva shoreline – which actually was rather distant – I asked for my clothes to be pressed. I was given an iron and an ironing board – which really was more than I had bargained for.
In Marrakech, I asked for a plier because I had locked my suitcase and lost the key. Someone came in – I recall him being very tall, big, dark and handsome – and he twisted the lock open with his bare hands. A girl can just swoon at such a sight.
In Madrid, at the Novotel Puenta de la Paz, I realised I needed a toothbrush at midnight. I called down to reception and asked if housekeeping could bring me a toothbrush. (Old Asian habits die hard – we are used to having people do things for us in hotels.)
The voice on the line said, "I am alone here, I can’t leave the desk."
Muttering, I put on my clothes and went down to reception. True enough, he was alone and he was attending to one check-in while the telephone was ringing – probably someone else needing a toothbrush.
I wait in line, like a good little girl, to be handed my toothbrush.
Sometimes it’s the simplest requests that are the hardest to fulfill.
Velvet-lined handcuffs? Come on, that’s easy. Next time, I will ask for a velvet-lined doggie bed – just to see what happens.